No Hassle Return Policy
We understand that buying clothes and apparel over the internet can be somewhat intimidating since you cannot actually try on the items before you buy them. For this reason, we are more than happy to refund or exchange any item that does not fit properly or does not meet your expectations within 14 days of original purchase date. (note: we will gladly honor all returns and exchanges for that were Christmas gifts.). Before reviewing our simple 3-step return process listed at the bottom of this page, please review the following guidelines:
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Clothing Returns
AllaboutX would be happy to refund or exchange any clothing item that does not fit or did not meet your expectations. Please return the item in re-sellable, unwashed condition along with the original packaging and tags.
Jewelry Returns:
Please return all jewelry items in its original packaging with all tags attached.
Accessory Returns
Please return all accessory items along with their original packaging.
Defective Products
AllaboutX will make every effort to exchange or credit for defective items quickly. If you think your merchandise is defective, please return it along with a completed return form explaining the defect. Please include a comment on the return form with the amount that it cost you to ship the defective item back. AllaboutX will reimburse shipping charges (up to $10.00) on any item found to be defective.
Return and Exchange Instructions:
Please review the guidelines listed above regarding the types of product(s) to be returned.
Please fill out the return form on the back side of your packing slip. On the form, please include the order number, the item(s) you wish to return, the items you wish to exchange for (if applicable), and your return address information. In addition, if you are requesting another item of a different size or style, please check the website first for availability. Finally, if there is a price difference between the returned and the items requested, please include a check or your credit card information for the difference amount.
Ship the returned items to the address below. For your protection, we suggest returning your merchandise with a shipping method that offers a tracking or delivery confirmation number.
AllaboutX
ATTN: Returns
2266 SW 15th Ave, Fort Lauderdale, FL 33315
Please write you order number on the outside of the package
Please allow us up to 14 business days in order process your return or refund your credit card after receiving the shipment. In the event that you need your return handling to be expedited, please email us at returns@allaboutX.com, and we will make every effort to speed up the processing of your request. |
